Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-electrical-repair.collision-talk.com (hereafter referred to as “Mercedes Electrical Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, utilization, and protection of personal information in compliance with numerous global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Privacy Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Privacy Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to, our website, mobile applications, services, and products offered under the domain https://mercedes-electrical-repair.collision-talk.com. Please note that this policy does not extend to third-party platforms or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

This policy outlines the practices related to:

  • Your use of our applications and services as an authorized user.
  • Visiting and interacting with any of our websites linked to this Privacy Policy.
  • Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and maintenance, including usernames, passwords, and profile settings.
  2. Payment Information: Data associated with your payment methods, such as cardholder name, credit/debit card numbers, expiration dates, and security codes.
  3. Financial Information: Transaction details, billing addresses, and other financial records related to purchases or services rendered.
  4. Purchase Information: Records of products or services purchased, including quantities, order dates, and purchase amounts.
  5. Mobile Device Identifiers: Unique identifiers from your mobile devices when you use our applications, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: Geographic data provided by your devices when you interact with our location-based services or consent to share your location.
  7. Feedback: Comments, reviews, and responses you provide to improve our products and services.
  8. Social Media Information: Data obtained from social media platforms when you connect or interact with our accounts on these platforms.
  9. Product Information: Details about the products you view, search for, or purchase on our sites.

We collect this data through multiple channels: user input forms, account settings, browsing interactions, analytics tools, third-party integrations, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from trusted third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We employ cookies and similar technologies for several purposes, enhancing user experience and optimizing our services:

  • Strictly Necessary Cookies: These are essential for website functionality and performance, ensuring a seamless browsing experience.
  • Preference Cookies: Used to remember your preferences and customization settings for personalized experiences.
  • Analytics Cookies: Track website usage and visitor behavior to provide insights for improving our platform.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

The retention period for personal data is determined by the purpose of collection and compliance with legal requirements. We retain data as long as necessary for business operations, tax/legal purposes, or until you request its deletion. Once the retention period expires or upon your request, we securely delete or anonymize the data to ensure confidentiality.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission and storage.
  • Utilizing secure third-party processing services to handle payments and sensitive information.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from this demographic, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data when it is no longer necessary or upon your request.
  • Restriction: Limiting our processing of your data in certain circumstances.
  • Portability: Obtaining a copy of your data in a structured, commonly used format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices when exercising your data privacy rights.

To exercise these rights or file complaints/appeals, please contact our dedicated privacy team via the channels provided below. We aim to respond promptly and provide assistance regarding your data-related inquiries.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be reflected on this page with updated effective dates. We encourage you to review this policy periodically to stay informed about our privacy practices.

Contact Information

For all privacy-related matters, including inquiries, unsubscribe requests, data access or correction, and general feedback, please contact us: